DUNDALK Town Councillor Oliver Morgan has called for local waste collection company Oxigen to be more up front with its customers.
The local representative has been campaigning since last year to improve the bin collection service in the town but has met with resistance from Oxigen, who are refusing to answer his queries.
Cllr Morgan initially raised the matter after a series of complaints from residents in the Meadow Grove estate where he lives but he insists that the problem is widespread throughout the town.
He says that all residents want is a decent service, with their bin returned to the place where it was left but he claims that all too often this is not done by those working for Oxigen, which is owned by the Doyle family from Mid-Louth.
Despite contacting the company several times in the last number of months and raising the matter on local radio, Cllr Morgan says that Oxigen refuse to communicate with him.
He said: “My main gripes with Oxigen are a lack of communication between myself and the company. I’ve wrote to them, I’ve contacted them through Facebook and if they were more open and transparent to their customers who employ them then we wouldn’t be where we are today.
“They issued a statement a few weeks ago ensuring people of their commitment to customer care but that covers a big area and they should respond to their customers. I’d ask them for a bit more transparency and openness.”
Cllr Morgan says peoples’ issues with the service stretches to a wide range of areas throughout Dundalk.
“It’s a general complaint all over Dundalk,” he said.
“Generally it seems to be coming from the elderly people but I’m sure you can see it from their point of view that they’re not fit to walk that far to get their bins even if it is in an estate. Some people have to walk some distance at night to get their bins.
“It’s out of courtesy towards the people who leave their bins in order outside their houses that the Oxigen employees leave them back outside their gate. After all they do pay these people to work for them. It only takes an inch or two to put the bins back where they got them.”
Residents who are backing Cllr Morgan said they were concerned that if a car struck a bin on the road then they would be liable for damages to both the bin and the car. Another woman also complained that the bins were not being emptied properly with “stuff left in the bottom of them” on a regular basis.