New Louth County Council 'Customer Hub' to allow public to report issues such as potholes
The council said it handles an average of 17,000 customer enquiries each month
People in Louth can now report issues such as potholes, faulty street lights or abandoned vehicles as Louth County Council have launched its new 'Customer Hub'.
The Council says the new online platform will "make it easier for the public to report issues, request services, and make payments".
It said the new hub provides a "single online account" which gives access to a "growing range of the Council's 1,100+ services".
Louth County Council said it handles an average of 17,000 customer enquiries each month and the new system will "help manage this demand more efficiently while improving response times."
Members of the public can now report local issues such as potholes, pay parking fines, and submit service requests through the new centralised system.
The new system replaces Louth County Council’s previous customer management platform, and it said additional features will be introduced on an "ongoing basis".
Cllr Seán Kelly, Cathaoirleach of Louth County Council, said “this is a very positive development for the people of Louth.
The new Customer Hub will make it easier for people across the county to access services and engage with the Council in a more convenient and accessible way and reflects our ongoing commitment to improving how we serve the public.”
David Conway, Chief Executive of Louth County Council, said “the launch of the Customer Hub is a key milestone in modernising our service delivery.
It reflects Louth County Council’s core values of being innovative and citizen-centred and forms part of our ongoing commitment to enhancing digital services and improving customer experience.”
Funded by the Local Democracy Reporting Scheme.