Dundalk business, SalesSense International, a sales and service company is one of the first organisations in Ireland to be awarded the new highly acclaimed quality management standard.
The state-of-the-art Omni Channel Customer Engagement Centre, based in Dundalk has achieved the revised ISO 9001:2015 standard, which validates excellence in managing change, performance and evaluation, management review, a risk-based approach and an increased emphasis on top management engagement.
SalesSense International Customer Engagement Centre Manager Elizabeth Mathers said:
"Achieving such a widely recognised quality standard not only acknowledges the organisation’s commitment to quality, it also means that our staff and clients can be confident in the values and professionalism of our company.
“It is testimony to the quality of our people and the excellence of our service to our customers throughout Ireland."
The award confirms that SalesSense International’s services are of recognised quality and that they consistently meet the requirements of their clients as their quality standards continuously improve.
SalesSense International is Europe’s first and only fully cloud based engagement centre, providing sales and service to partners across Ireland and the UK.
They work alongside key partners in the energy, telecoms and utility sectors to provide customer engagement, sales, customer acquisition, service and drive new revenue channels.