Irish Water will this week begin the process to take in charge the administration of 2,700 business customer accounts in Louth.
Irish Water will this week begin the process to take in charge the administration of 2,700 business customer accounts in Louth. The change will see responsibility for account administration for existing business customers in Louth move to Irish Water from Local Authorities. Charges for business customers, credit terms and the frequency of billing will remain unchanged while this transition is taking place.
Business customers in Louth will now have a single point of customer contact for all queries in relation to water supply, wastewater treatment and business account management. Irish Water will contact all 2,700 business customers and other affected groups in Louth directly, once the transition takes place. Bills will be issued from Irish Water directly, as they fall due, from September onwards.
Irish Water took over responsibility for providing public water services to business customers in January 2014. Before this, Local Authorities billed businesses for water services provided to them and they have continued to issue bills on behalf of Irish Water on an interim basis since then. A process is now beginning to transfer this billing process to Irish Water as part of the transition of water service delivery from Local Authorities to Irish Water.
Irish Water began the process of billing transfer on a phased basis in mid-July and to date administration for counties Meath, Monaghan, Longford, Cork City, Carlow and Wicklow have successfully been transferred to the utility. Prior to bills being issued, Irish Water will contact customers directly in each county to explain what is happening. Any customer with a query in relation to the process can contact Irish Water on 1850 778 778 or 01 707 2827.
Irish Water is investing in the water and wastewater infrastructure across County Louth. Work is currently underway on a €500,000 investment to replace 300m of aging water mains along the North Quay in Drogheda which will improve the security of the water supply for residents in North East Drogheda, Baltry and Termonfeckin. Work has also commenced on a €3.4million investment to replace 9.2km of aging water mains in Dundalk and the surrounding environs. Irish Water has completed the first phase of a €250,000 project to replace the aging rising main from the Ardee Water Treatment plant. This main is prone to frequent bursts and further work is programmed to be carried out in Q1 2017 which will improve the security of the water supply for customers.
Irish Water has a number of planned projects in place to upgrade water treatment and wastewater treatment works in County Louth. Planning permission was granted in March 2016 from An Bord Pleanala for the proposed upgrade of Staleen Water Treatment plant and this project is now progressing to tender stage. Plans are also progressing to upgrade theDundalk, Drogheda, Omeath, Ardee, Blackrock, Carlingford and Clogherhead wastewater treatment plants and the sewer networks in Dundalk, Drogheda and Ardee.
Elected representatives seeking further information from Irish Water in relation to how the administrative change will affect business customers in their constituency should contact our dedicated elected representatives support desk.