Residents to pick up bill after housing association mess-up on numbers

Cllr Edel Corrigan outside the   apartments
The Clúid Housing Association are forcing residents at its Great Northern Haven site to pay a bill of up to €652 after Cluid miscalculated energy usage.

The Clúid Housing Association are forcing residents at its Great Northern Haven site to pay a bill of up to €652 after Cluid miscalculated energy usage.

The Dundalk Democrat has learned that since June 2013, Cluid changed their service engineers for the heating system.

As a result, residents bi- monthly standing charge has reduced from €86.60 to €40.46.

However, charges for usage increased to 9c per kWh while Clúid continued to charge tenants 4.5c per kWh.

Clúid have contacted the tenants with an adjusted bill to recover the shortfall due to the farce.

This bill will vary between each tenants usage, with shortfalls ranging from €210 to €652.

Sinn Fein Councillor Edel Corrigan has been contacted by residents regarding the issue.

“Residents are left in a very difficult position due to no fault of their own,” Cllr Corrigan told The Democrat, “I am disappointed and disheartened to think that tenants will have the extra financial burden to deal with.

“The Great Northern Haven was collaborated project designed to assist the residents and claims to be age friendly, this needs to be followed through on all levels.

“It is unfair that these residents are expected to pay an additional unforeseen bill coming into the winter months.”

The Democrat contacted Clúid and they apologised for the inconvenience caused to the tenants.

A statement said: “The issue of fuel poverty is of serious concern to Clúid and our tenants. The intention of implementing an innovative energy efficiency technology in the Great Northern Haven was to save our tenants on pricey heating bills.

“As with most innovation there is an element of estimation in terms of the cost. Unfortunately, as a result the method for estimating the financial cost of this particular innovation was inaccurate. Clúid wishes to apologise for the inconvenience caused to our tenants.

“We are working with tenants on individual repayment plans and are determined to minimise the impact by ensuring that no tenant is put in a financially unsustainable situation.”

Cllr Corrigan is seeking a meeting between the local authorities to address the issue.

She said: “I have contacted the local authority to ask that they facilitate a meeting with Clúid to hopefully address and resolve this issue as soon as possible.

“It is important that the residents welfare is considered throughout the process of resolution of this issue.

“I have provided my contact details to all the residents and urge them to contact me if they are in need of assistance.”

Clúid is a not-for-profit organisation delivering affordable homes to people on Local Authority housing waiting list.

These proprieties are provided to low income families and single people. older people, people with disabilities and Traveller families all over Ireland.

Clúid has five sites in the Dundalk area including Clontygora Court, Farndreg, Lios Dubh, Lis na Dara and Great Northern Haven.