Cluid left red faced again after mix-up

Local Clúid Housing Association officials have been left red faced after they sent incorrect heating bills to their tenants weeks after they apologised for miscalculating bills.

Local Clúid Housing Association officials have been left red faced after they sent incorrect heating bills to their tenants weeks after they apologised for miscalculating bills.

The Dundalk Democrat revealed recently how residents are forced to pay a bill of up to €652 after Clúid miscalculated energy usage.

Tenants were charged 4.5c per kWh instead of the correct 9c per kWh.

Once Clúid discovered this in June, the association contacted the residents forcing them to repay the outstanding bill.

Having apologised to residents for their error, the Democrat has learned that Cluid sent residents an incorrect heating bill for the billing period between August and September.

In a brief statement to the paper, Clúid stated that this was a typing error.

It stated: “The total was correct on the bills. It was a typo which we corrected by contacting every tenant.”

Sinn Fein Councillor Edel Corrigan held a meeting with Cluids Colin Byrne and Liz Thompson, Joe McGuinness from the Louth County Council and and David Storey from Dundalk Town Council to raise residents concernsIn this meeting it was revealed that the adjusted charges dated back to when the site originally opened.

Cllr Corrigan said: “At the meeting I had expressed concern to Cluid over the issue of increased charges from 4.5cpkw to 9c/pkw.

“Cluid advised that the charges had come to light following a review of June this year.

“The charges actually back date to when The Northern Great Haven opened originally and not just since the service provider changed.”

Cllr Corrigan also asked if non payment of the bill would affect residents tenancy agreement.

“It was perceived by some residents that they could be a risk of losing their home if they did not make the payments,” said Cllr Corrigan, “Cluid reassured me that this bill would not affect tenancy agreements.”

Cllr Corrigan also highlighted there is a breakdown in communication between Cluid and the residents.

She said: “I hope that Cluid have taken on board these issues and will follow through on how they have agreed to communicate contact details and issues discussed to the tenants.

“This development was put together to support those in our community that need it and we need to ensure this is done at all levels.”

Clúid is a not-for-profit organisation delivering affordable homes to people on Local Authority housing waiting list.

These proprieties are provided to low income families and single people. older people, people with disabilities and Traveller families all over Ireland.

Clúid has five sites in the Dundalk area including Clontygora Court, Farndreg, Lios Dubh, Lis na Dara and Great Northern Haven.